Terms & Conditions
iSiwal Technologies COMPUTER SUPPORT SERVICE AND YOUR RELATIONSHIP WITH iSiwal Technologies. YOU SHOULD READ THEM
CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION AND INSTRUCTIONS SUCH AS HOW LONG IT LASTS, FEES
FOR EARLY TERMINATION, OUR RIGHTS TO CHANGE ITS CONDITIONS, LIMITATIONS OF LIABILITY, PRIVACY, AND
SETTLEMENT OF DISPUTES BY ARBITRATION INSTEAD OF IN COURT. IF YOU ACCEPT THIS AGREEMENT, IT WILL APPLY
TO ALL YOUR SERVICE PLANS FROM US, INCLUDES ALL YOUR EXISTING PLANS. YOUR ACCEPTANCE OF THESE TERMS
& CONDITIONS WILL BE IMPLIED BY THE USE OF THE iSiwal Technologies SERVICE.”AGREEMENT” THESE TERMS AND
CONDITIONS, TOGETHER WITH EACH ACCEPTED PLAN ORDER SUBMITTED BY YOU, ANY ADDITIONAL TERMS
The Plan Order will form the part of the “Agreement” only if the same has been acknowledged by
iSiwal Technologies in writing or by an e-mail. You must agree to the Terms and Conditions in order to be eligible to use the
iSiwal Technologies Portal (defined below), or obtain Services (defined below).
reference to these Terms and Conditions.
Software, Materials, Services and other related information are collectively referred to as “Content.” “You” or “you”
“You” means you individually, any person, includes any employer that you are acting on behalf of. “iSiwal Technologies”
Trademark “iSiwal Technologies” is used by iSiwal Technologies. All references to iSiwal Technologies refer to www.isiwal.com.
“iSiwal Technologies Certified Technician/(s)”
“”iSiwal Technologies Certified Technician means” technicians and specialists certified by iSiwal Technologies to perform the Services
under this Agreement.
“Subscription Based Plans”
“Subscription Based Plans” or “Subscription/(s)” are tenured Subscription plans offered by iSiwal Technologies
www.isiwal.com that is active for a specified period and will not include any incident based plans such as “Per
incident Plan” or the like.
“Services” AND “iSiwal Technologies Portal”
All references to “Services” refer to any iSiwal Technologies service delivered through iSiwal Technologies Technical Services Private Limited, under the plan that you enter into with iSiwal Technologies through use of the iSiwal Technologies Website located at
www.isiwal.com (the “iSiwal Technologies Portal”) or by calling the iSiwal Technologies phone number mentioned on the iSiwal Technologies
Services (“Plan Order”).
“Materials” “Materials” means any web casts, download areas, white papers, press releases, datasheets, FAQs,
product information, quick reference guides, or other works of any kind that are made available to download from
the iSiwal Technologies Portal are the proprietary and copyrighted work of iSiwal Technologies and/or its suppliers. The definition of
“Materials” does not include the design or layout of the www.isiwal.com web site or any other iSiwal Technologies owned,
operated, licensed or controlled website.
“Software” “Software” means a computer program of any kind, whether owned by iSiwal Technologies or a third party,
whether delivered via download, CD, other media, or other delivery method, includes client and/or network security
software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws.
Software includes both iSiwal Technologies Software and third party Software. Your use of Software is subject to the
respective agreements such as a license agreement or user agreement that accompanies or is included with the
Software, ordering documents, exhibits, and other terms and conditions that apply (“License Terms”).
SUBMISSION OF PLAN ORDERS SERVICE PLANS
You may order Services by submitting Plan Orders through the iSiwal Technologies Portal or by calling iSiwal Technologies. Once
iSiwal Technologies accepts the Plan Order submitted by you, then you will receive an email from iSiwal Technologies at the email
address that you provide or have provided to iSiwal Technologies as part of the Registration Process for the Services. iSiwal Technologies
is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon
acceptance by iSiwal Technologies of a Plan Order, you will have a Service Plan.
Subject to the Terms and Conditions, and other terms specific to each Service Plan, iSiwal Technologies will address your query
using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, iSiwal Technologies
will attempt problem diagnosis and a solution through chat, email or other means as it deems most appropriate
under the circumstances includes access. You understand that if access is used on your computer there will be no
residual software from the session; however, there may be a text file placed on your computer that will explain the
work that was done on your computer. If such a text file is placed on your computer, you have the option to either
save the file for future reference or to delete it from your computer. All undertakings under Service Plans are subject
to iSiwal Technologies’S Limited Warranty, which is set forth below.
For more information, please refer to online documentation or call us at US: +1-866-899-8159. You agree to pay all Services Fee and any other applicable fee/charges as set out in the relevant Plan Order
in accordance with the Payment Terms provided below.
Services against any Plan Order will be available once you have made payment for Services according to the
requirements of the corresponding Plan Order. All payments against the plan orders will be collected by iSiwal Technologies .
iSiwal Technologies OR www.isiwal.com has no obligation to render Services under any Service Plan if the payments as
required under any Plan Order have not been made.
You understand that certain Service Plans may have fee includes, but not limited to “Service Fee” and/or “Activation
Fee” payable either on an annual basis (“Annual Payment Plan”) or on a monthly basis (“Recurring Payment Plan”).
Subject to the applicable Term Plan, all payments under the Annual Plan shall be made upfront at time of
commencement of the subscription cycle. For payments under the Recurring Payment Plan, apart from the monthly
instalments of the Service Fee, payable over a one (1) year payment term, You shall be charged an additional
non refundable Activation Fee at the time of registration, as specified in the Plan Order.
The fee (includes Activation Fee) will not be refunded in case of cancellation of the Service Plan unless otherwise
stated in the Plan Order. All fee under this clause or a relevant Plan Order, is payable at the time of commencement
of the Service Plan.
When you purchased the Service, you agreed to a specific price and plan, where such plan maybe for a term of one,
two or three years (“Term Plan”). All terms of Service Fee and/or any other fee payable under any mode of payment
for a Subscription shall be set forth in the applicable Plan Order. Similarly, some plans may offer a discount on the
Service if you sign up for other iSiwal Technologies services (“Bundle Discount”). You agree to maintain your Service and the
bundled services for the applicable term. If you signed up for a Term Plan or a Bundle Discount, the price available
with those plans is valid until one of the following occurs:
(1) The Term Plan expires; (2) you drop one of the iSiwal Technologies services you were required to purchase to receive the
special rate as notified to iSiwal Technologies; or (3) You terminate the agreement/Service Plan before the expiry of the
CREDIT CARD BILLING
Credit Card Billing, You may be asked to provide us with a credit card number from a card issuer that we accept in
order to activate your Service. You hereby authorize iSiwal Technologies to charge and/or place a hold on your credit card with
respect to any unpaid charges for Services or any related equipment. You authorize the issuer of the credit card to
pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be
accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a
signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card
to pay all such amounts. You authorize iSiwal Technologies and/or any other company who bills products or services, or acts as
billing agent for iSiwal Technologies to continue to attempt to charge and/or place holds with respect to all sums described
herein, or any portion thereof, to your credit card until such amounts are paid in full. You agree to provide iSiwal Technologies
with updated credit card information upon iSiwal Technologies OR www.isiwal.com request and any time the
information you previously provided is no longer valid. You acknowledge and agree that neither iSiwal Technologies affiliated
company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result
of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number,
instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless
and until you provide a credit card number. In the event you are enrolled, or later enroll, in an automatic payment or
electronic funds transfer plan, you agree that all sums described herein may be charged, at iSiwal Technologies’S option, to the
account number provided for such automatic payment or electronic funds transfer plan. When payment is made by
credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit
card issuer. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer
is returned for insufficient funds, we will charge you an additional $15.00.
You agree and acknowledge that a Subscription under the Recurring Payment Plan will automatically renew for a
month, unless notified otherwise by You (“Auto Renewal”). However, a Subscription under the Annual Payment Plan
does not automatically renew and expires at the end of the applicable Term Plan. Your credit card will be charged
with the amount of the then prevailing subscription charges as per the payment option that you selected at the time
of registering with iSiwal Technologies.
If you would like to opt out of the Auto Renewal, please call us at US:+1 866-899-8159 and
speak with one of our customer service representative at least 30 days prior to your subscription end date to
discontinue your service.
For subscription based plans, a full refund will be issued if iSiwal Technologies has not been able to resolve even a single issue
for you within the first 15 days of the subscription.
If there are one or more resolved issues, the fees for the Subscription Service will not be refundable.
Notwithstanding this iSiwal Technologies may, at its sole discretion and on a case by case basis, agree to a refund of
Subscription fees after deducting charges for servicing the Customer. For incident based plans, you will be eligible for
refund when any of the following criterions are met:
1. You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time
account was active.
2. The issue is out of scope for the particular plan.
3. 15 days have not passed after the issue was last worked upon by an iSiwal Technologies technician.
Note: Just for you to enjoy the services more everyday, we give you the option to love it or leave it during 30 days, If
you are not satisfied with the services we will refund you the amount and eventually if you are not fully satisfied with
the services, you can cancel the services by calling us at 1-866-899-8159, Please do not email us to cancel it, just
contact us over 1-866-899-8159.
TERMS OF SERVICE
2.1 You must be 18 years or older to use this Service.
2.2 Your account may be used only by one person; a single account is limited for use by only the defined number of
PCs in the agreement. You will have to purchase support for additional PCs if so required.
2.3 iSiwal Technologies OR www.isiwal.com would provide services for only the issues and software that has been
explicitly mentioned on our website. For all other software and issues we would not be liable to provide services.
2.4 Our services are available through on call, chat and e-mail only. Onsite service is not included as a mode of
2.5 By agreeing to these terms and services you agree that iSiwal Technologies is not liable to provide any support for
Hardware related issues of your PC, Servers, Printers, Router, Wireless Access Device or any other issues.
2.6 We do not provide any replacement or stand by on any computer part that has malfunctioned
2.7 We do not provide any warranty on hardware and software that is covered under the support plan
2.8 You are responsible for maintaining the security of your PC includes username and password. iSiwal Technologies cannot
and will not be liable for any loss or damage from your failure to comply with this security obligation.
2.9 You are requested not to share your computer username and password with the support professional at any
time, if this is accidentally shared, please change the password immediately.
2.10 iSiwal Technologies OR www.isiwal.com cannot and will not be liable for any loss or damage from your data theft
from your PC in this scenario.
2.11 In all access sessions you are requested to constantly monitor the session when the person is on phone with
you, we would not request any session with you without any live person talking to you at the same time. In case you
get a session without a live person on call you are requested to not accept the request, at no time iSiwal Technologies
would be responsible for any data theft that occurs due to unattended session. You may not use the Service for any
illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (includes
but not limited to copyright laws).
2.12 All your action and interactions with us on computer support issues should comply with the cyber laws of US
and or your country of residence.
2.13 We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or
indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the
preset limit mutually agreed by us with our acquiring bank from time to time
Note: iSiwal Technologies is a part of GI Tech IT Solution. & It is a legal trading name of GI Tech IT Solution.
1.1 For any subscription based plans, a full refund will be issued if iSiwal Technologies OR WWW. iSiwal.COM has not been
able to resolve the issue up to customer’s satisfaction. Confirmation email will decide the satisfaction level of the
1.2 100% refund will be raised if iSiwal Technologies will not be able to resolve any issue raise, within the first 5 days of
1.3 For incident based plans, you will be eligible for 100% refund if the issues re-occur within two days of service,
and iSiwal Technologies will not resolve the same in 24 hrs.
2. CANCELLATION AND TERMINATION:
2.1 You are responsible for properly cancelling your account. An email or a phone call is required from your
side to raise such request. Confirmation email from iSiwal Technologies will be send to you to confirm the same.
2.2 Whatever your data stored with us will instantly be move from active servers. We may store your data
with us for any future use.
2.3 iSiwal Technologies will not charge your account from the date you will raise such request.
2.4 iSiwal Technologies OR www.isiwal.com, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the service.
2.5 Any use of pirated software may result in termination of your services and cancellation of your services
by iSiwal Technologies.
2.6 iSiwal Technologies reserves the right to refuse service to anyone for any reason at any time.
2.7 In case your issue is in warranty from manufacturers, please refer the issue to them.
1. Personal identification information We may collect personal identification information from Users in a
variety of ways, includes, but not limited to, when Users visit our site, place an order, subscribe to the newsletter,
respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, last 4 digits of SSN/DL #. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
2. Non-personal identification information we may collect non-personal identification information about Users
whenever they interact with our Site. Non-personal identification information may include the browser name, the
type of computer and technical information about Users means of connection to our Site, such as the operating
system and the Internet service provider utilized and other similar information.
3.How we protect your information We adopt appropriate data collection, storage and processing practices and
security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal
information, username, password, transaction information and data stored on our Site. Sensitive and private data
exchange between the Site and its Users happens over a secured communication channel and is encrypted and
protected with digital signatures.
4 Sharing your personal information .We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification
information regarding visitors and users with our business partners, trusted affiliates and advertisers for the
purposes outlined above.
5 .Advertising Ads appearing on our site may be delivered to Users by advertising partners, who may set
cookies. These cookies allow the ad server to recognize your computer each time they send you an online
advertisement to compile non personal identification information about you or others who use your computer. This
information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of
6. Compliance with children’s online privacy protection act protecting the privacy of the very young is
especially important. For that reason, we never collect or maintain information at our Site from those we actually
know are under 18, and no part of our website is structured to attract anyone under 18. Changes to this privacy
will post a notification on the main page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are
helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to
Note : In Case You want to ” Opt Out ” or ” Cancel Services ” Please Contact Our Customer Service Department on +1-866-899-8159.